Welcome to Nearex!

We are a UAE-based B2B online marketplace aimed at assisting supply chains in the hospitality, restaurant, catering, and retail sectors by connecting them with food and beverage manufacturers and distributors with Near-Expiry Wholesale Items.

This privacy policy aims to help you understand the information we collect (referred to hereinafter as “Nearex,” “we,” “our company,” or “the company”) from our visitors or users who visit or use our website or application (referred to hereinafter as “the user,” “you,” “yours,” or “you all”), as well as through interactions and communications with us.

This policy outlines the basis of how we use the collected information, when we use it, to provide our services. It describes our privacy practices regarding the information and personal data collected in the context of the services. We request you to carefully read this policy before accessing or using the services. If you do not agree with any part of this policy, it is advisable not to use or access the services.

We reserve the right to change, modify, add, or remove parts of this policy at any time without any prior notice. Any changes will be effective upon posting such modification or amendment on our website, mobile applications (specified below), communicating the same to you via email notification, or any similar means. Please check this policy regularly for updates and modifications. Your continued performance or use of the services constitutes your agreement to this mentioned policy.

The headings, sections, tables, etc., herein are for reference purposes only and do not affect the interpretation.


Domain and Application

This policy applies to all users and visitors to our website or mobile application anywhere in the world that may be accessed or used by us. This policy also applies to all operations, activities, and data collected through the use of the services.


What Data We May Collect From You?

We may collect and process the following data:

·        Data provided through filling out forms on the website, including data provided when registering to use the site and other joint registrations (for example, social media logins) or subscribing to our services or posting materials or requesting other services.

·        Data provided when entering a competition or promotion via our website or completing a survey or voting or submitting reviews or testimonials or comments.

·        Data you provide to us, or that we may collect from you, when you inform us of any difficulty you encounter when using our site.

·        Communication records when contacting us.

·        Public, aggregated, non-personal, and demographic data.

·        If you download or use our mobile application, we may access details related to your location and your mobile phone’s location, including its unique device identifier (UDID).

·        Details of transactions you carry out through our site and details of our processing and delivery of goods you have ordered.

·        Details about your computer, including, for example, your Internet Protocol (IP) address and operating system and browser type, as well as data related to your general internet use (for example, by using data storage or access technology such as cookies, tracking codes, web beacons, etc. collectively referred to as “cookies”).

·        Your email address and/or mobile phone number provided to us by third parties who have confirmed to us their consent to share your email address.

·        Any other data we consider necessary to enhance your experience in using the site.


How We Will Use Your Data?

We may use the data in the following cases:

·        To provide you with information or products or services requested by you or that we think you may be interested in receiving.

·        To provide you with location-based services, such as advertising and search results and other content tailored to you.

·        To fulfill obligations arising from any contracts entered into between you and any other party using our site, or between you and us.

·        To improve our services and provide better and more personalized services.

·        To ensure the delivery of our website content in the most effective manner for you and for the device you use to access our site.

·        To notify you of changes made to our site.

·        To enhance your browsing experience on the site.

·        For any other reason we deem necessary.

·        To administer incentive programs and fulfill your requests for such incentives, and/or to allow you to participate in contests and notify you in case of winning.


Who Can We Disclose the Data To?

Our customers’ data is a very important part of our business. Therefore, we only share data as described below and with companies that follow protective practices, at a minimum, similar to the benefits of those practices outlined in the Privacy Policy:

·        Third parties: To provide our services, we may collaborate with other companies affiliated with us or service providers not affiliated with us (for example: logistics companies used to deliver products to you, marketing companies, payment processors for online transactions, etc.). These other companies may store data in a digital portfolio to make your use of our services more efficient. You acknowledge the importance of these companies having access to relevant data to perform their tasks. We ensure that these companies do not use the data for other purposes. We may also receive and use data from these companies (for example: delivery data and updated addresses) for specific purposes related to correcting our records and delivering goods related to any purchase you make. By using the site, you agree to the transfer, storage, use, and disclosure of data between our affiliated companies and service providers not affiliated with us, wherever they may be geographically located. These companies are contractually obligated to respect data privacy.

·        Marketing and Promotional Offers: We may also use the data to enhance your browsing and usage experience on the website, service messages, new features, improvements, special offers, and important events. We may communicate with you through various channels, including but not limited to email messages, web notifications, posts, phone calls, app messages, WhatsApp messages, and newsletters.

We may allow a third party to use the data, for example: we may provide data to advertisers to help them reach their target audience to enable us to comply with our obligations to advertisers (i.e., by displaying their ads to the target audience).

Additionally, to participate in some of our contests and promotional offers, you may be asked to provide additional data. For example, if you win in one of the contests, you may be asked to provide more personal data to confirm your eligibility and deliver the prize to you. The collection of this data is conducted by us or by the participating sponsors or sellers of the promotional offers. Please note that you should review the privacy policies of this third party to understand how they use any data they collect.

           Business Transactions: In the event of the acquisition of our company or all of our assets, customer data will be one of the assets transferred to the new owner.

           Protecting Our Site and Other Sites: We disclose customer account and other personal data when we believe that such disclosure is appropriate to comply with laws and investigations, enforce laws, protect the rights or property or safety of our users or others. This includes sharing data with other companies and institutions for several reasons, including protecting against fraud and reducing credit risks.

And please note that our website may occasionally contain links to and from websites owned by our network partners, advertisers, and affiliates. When accessing a link from one of these links, please be aware that these websites have their own privacy policies, and we do not accept any responsibility or liability for these policies. Please review the policies of these websites before providing any personal data or other information to them.


How do we store your data?

The data we collect from you may be transferred, stored, or processed by a team working inside or outside the UAE, but this team – along with other tasks – is responsible for meeting your request and processing payment details and providing support services.

For compliance with any law. From this privacy policy or if required.

We will store the data as long as necessary and according to the possible law.

It is possible to transfer, store, process, and use the data by our subsidiaries or unrelated service providers. It is also possible to transfer and store your payment data by our subsidiaries to process payments and provide technical support services.

What are the protection standards we apply?

We take necessary technical, commercial, technical, and administrative steps to ensure that data is handled securely and in accordance with this privacy policy to protect data from unauthorized access, alteration, disclosure, or destruction. It is possible that we use, for example, encrypted electronic technology to protect data during transmission to our site, in addition to an external firewall, and an electronic firewall technology on the host computer of our site so that we can repel malicious attacks on the network.

Only employees, service providers, and agents who need to know the data will be allowed access to it to perform their duties.

It is important for you to ensure the security of your password and the device you use to access our site to avoid any unauthorized access from third parties. You alone are responsible for keeping your password confidential, for example, make sure to log out after finishing using any shared-use devices.

Unfortunately, sending data over the internet is not completely secure for data protection. However, we will make every effort to ensure the protection of data sent to our site, and you alone bear the consequences of the risks of sending any data.

How can you access and amend your data?

You can access a large amount of data related to your account and transactions with the website for the purpose of viewing and updating it in some cases.

Examples of data you can easily access on the website:

·        Updated information regarding your latest purchase orders.

·        Personal profile data (including name, email, password, communications, and personalized advertising preferences).

·        Payment settings (including credit card information).

·        Email notification settings.


You can opt out of receiving our marketing messages in the future at any time by adjusting your customer communication preferences through the unsubscribe link in our email communications. To shop through the mobile app, you will need to adjust notification settings in the general section of your mobile device.

In addition, our system will place cookies when logging into the website to ensure a pleasant and seamless user experience across the site. You can deactivate cookies by changing your browser settings. If you deactivate them, it may affect how our site operates, and you may not be able to access or use some or all of the site’s features. For example, performance cookies collect information about how you use the site – i.e., the pages you visit most often – allowing to provide you with targeted and relevant options that enhance your browsing experience and use of the site.


We may retain a copy of the data for compliance purposes, especially when you update information, as we keep a copy of the previous data for record-keeping in our logs.